Return Eligibility
We offer a 30-day hassle-free return and refund policy for all products. If you receive defective, damaged, incorrect items, or are unsatisfied with your purchase for any reason, you may apply for a return, exchange, or full refund within 30 calendar days of delivery.
Return Conditions
All returned items must be unused, unwashed, undamaged, and returned in original packaging with all accessories intact. Products damaged by improper use, pet destruction, intentional damage, or unauthorized modification are not eligible for free returns or refunds.
Refund Process
1. Contact our customer service team via email or site message to submit a return request, including your order number and relevant product photos.
2. Our team will review and approve your request within 1–2 business days and provide detailed return instructions.
3. After we receive and inspect your returned items, a full refund will be processed to your original payment method within 3–7 business days.
Damaged & Defective Items
For products received damaged, defective, or missing parts, we provide free replacements or full refunds without requiring item return (based on verification). We cover all quality-related issue solutions.
Non-Refundable Situations
Shipping fees are non-refundable. Final-sale promotional items are eligible for quality-related refunds only and do not support unreasonable returns.
